human latency

JPMorgan’s Massive Collaboration Experiment

Sitting in on the Symphony Innovate 2017 conference last week in New York, the figure that stood out for me was not that Symphony had already achieved 250,000 users so far in 2017 - more than doubling over 2016 - but that J. P. Morgan (JPMC) represents about 60,000 of those users. (Did I hear that right?!) This is roughly 25% of JPMC's current total headcount of over 240,000 - and, upon further analysis, is likely concentrated within their corporate and investment banking division (48,748 employees for Q2-2017), asset management division (21,082 employees for Q2-20170), and to some extent the operations and infrastructure group known as corporate center (32,358 employees for Q2-2017). And while numerous other bulge banks (like Goldman Sachs and Bank of America) and large asset managers (like Blackrock and T Rowe Price, who claimed 6,800 users) are significant partners, backers and/or users of Symphony's communications platform, it occurred to me that with 60,000 seats, JPMC's footprint here just might represent that largest experiment in collaboration along the [...]

By |2020-08-17T07:14:08-04:00October 10th, 2017|For Subscribers|


Though you may have fully gorged yourself on tales of latency over the past few years, I’m here to tell you that that overall story is far from over. Reason being, there is more than one form of latency – and the value (or cost – depending on your perspective) of at least one of the other types of latency will make the first narrative – the super-sexy knocking-on-the-door-of-the-speed-of-light version – seem like the Leda moon orbiting Jupiter. This is where human latency enters the vernacular. From where I sit – and though the nuances can be hotly debated beyond this short essay - there are actually three primary forms of latency - and a couple hybrid versions of those. These primary forms include “network / proximity latency”, “compute latency”, and “collaboration latency”. (Of course, the technology arms race of the past decade dealt almost exclusively with minimizing network / proximity latency.) Each of these general forms is a mix of native technical and human latencies, as follows (see Exhibit 1): With this rudimentary [...]

By |2020-10-05T21:03:14-04:00October 22nd, 2015|Open|